Service Desk Junior Engineer-Service Support

Job Description Job Description Experience Required: 0.5 – 1 year Provide L1 technical support to international users via phone, email, and chat. Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory . Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs. Resolve issues using standard procedures and escalate complex issues to L2/L3 teams . Coordinate with technical teams and follow incidents through to resolution. Follow ITIL processes, security guidelines, and support procedures . Maintain accurate ticket documentation and provide clear user guidance. Handle multiple tickets effectively in a fast-paced, customer-focused environment . Mandatory Skills Experience in L1 Service Desk / Help Desk Support . Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking . Excellent verbal and written communication . Strong troubleshooting and problem-solving skills. Experience supporting international clients . Additional Information (Travel & Shift, etc.) Willing to work from the office premises. Flexible & Open to work in 24*7 environment. Qualifications Any Stream Graduate Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.