Team Member - Production

Job Description Roles & Responsibilities Receive, process, and coordinate customer inquiries, claims, and orders across phone, electronic, and written channels. Record and manage returns, credit notes, delivery claims, and maintain records in SAP while ensuring compliance with legal retention requirements. Support pharmacy sales operations by addressing complaints, clarifying inquiries, and transferring service orders into the SAP system. Manage advertising campaigns, organize mailings to pharmacies, and assist external call center agents in completing orders. Maintain and update customer data, analyze rebates, track unpaid invoices, and resolve account clarifications for dispensing chemists. Prepare evaluations from CRM systems, analyze trends, and provide actionable insights to drive better decision-making. Check orders for solvency and profitability, convert non-profitable orders, and manage customer accounts effectively. Ensure excellent customer service through collaboration with product managers, pharmacy sales force, and internal departments. " Qualifications Educational Qualification & Experience Educational Qualification: Graduate in any field Minimum Work Experience: 5+ years overall experience Skills & Attributes & Critical Exposures Functional Skills Channel Management Sales Pipeline Management Account Management Data Analysis Bid Management Order Fulfilment Resident Skills Business Networking Market Intelligence Selling Techniques Behavioural Skills Service Ownership: Takes initiative to resolve customer issues end-to-end, ensuring accuracy, empathy, and timely follow-through. Process Discipline: Maintains rigor in documentation, compliance, and SAP/CRM workflows to uphold operational integrity. Collaborative Responsiveness: Works seamlessly across departments to deliver consistent service and adapt quickly to evolving customer needs. Critical Exposures Exposure to data analytics tools/platforms/sales reporting and analysis Exposure to sales operations, processes, and distributor/wholesale/institution/partner management " Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/"