ITS_Team Lead

Job Description Roles & Responsibilities : Supervise and mentor team, fostering a collaborative and high-performance work environment. Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.? Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.? Maintain compliance with organizational standards and regulatory requirements.? Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies? Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management. Qualifications Educational qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field.? Experience : 9 years of experience in IT Support Services.? ITIL certification is highly desirable.? Experience in managing a team of 20 or more associates. Mandatory/requires Skills : ITIL Framework: In-depth understanding and application of ITIL principles and practices.? Incident Management: Proven experience in managing and resolving incidents promptly.? Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.? Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.? Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.? Soft Skills: Leadership: Ability to lead, motivate, and develop a team effectively.? Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.? Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.? Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.? Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships. Preferred Skills : Experience in a large-scale IT environment supporting diverse technologies and user groups.? Familiarity with IAM, ticketing tools and technologies.? Knowledge of scripting languages for automation purposes.