Team Lead_Cloud_Platform_services

Job Description Roles & Responsibilities: Platform Operations & Infrastructure Management Lead day-to-day platform operations and infrastructure management. Ensure availability, stability, and performance of production and non-production environments. Manage Linux/Windows servers, virtualization, storage, networking, and databases. Establish operational standards, procedures, and best practices. Ensure platform capacity planning and performance optimization. Cloud Platform Operations Lead daily operations and administration of enterprise cloud platforms. Manage cloud infrastructure across AWS, Azure, or GCP. Ensure high availability, scalability, reliability, and performance. Manage compute, storage, networking, databases, and cloud services. Oversee cloud resource provisioning, configuration, and maintenance. Ensure smooth operation of production, development, and testing environments. Drive platform standardization and operational excellence. Cloud Infrastructure & Architecture Implement and manage cloud infrastructure solutions. Design highly available and fault-tolerant cloud architectures. Manage virtual machines, containers, Kubernetes, and serverless services. Implement backup, disaster recovery, and business continuity solutions. Support cloud migration and modernization initiatives. Review infrastructure architecture and recommend improvements. Cloud Service Management Own end-to-end cloud platform service delivery. Ensure SLA, KPI, and operational target compliance. Manage incidents, service requests, problems, and changes. Lead critical incident management and technical escalations. Conduct root cause analysis (RCA) and preventive action reviews. Coordinate with application, network, security, and database teams. Manage vendor relationships and cloud service provider escalations. Automation & DevOps Drive automation of cloud infrastructure provisioning and operations. Implement Infrastructure as Code using Terraform, Ansible, or CloudFormation. Manage CI/CD pipelines and deployment automation. Promote DevOps and platform engineering best practices. Implement configuration management and automated patching. Reduce manual operational activities through scripting and automation. Cloud Security & Governance Ensure cloud security policies and governance standards. Manage Identity and Access Management (IAM), RBAC, and privileged access. Implement security monitoring, vulnerability management, and patching. Ensure compliance with organizational and regulatory requirements. Manage encryption, key management, and network security. Conduct periodic cloud security and configuration reviews. Work with finance and business teams on cloud cost governance. Monitoring & Reliability Engineering Establish cloud infrastructure monitoring and alerting. Monitor availability, performance, capacity, and resource utilization. Implement proactive incident prevention. Define and monitor SLIs, SLOs, and error budgets. Improve platform resilience and operational maturity. Drive continuous service improvement initiatives. Team Leadership & People Management Lead and manage cloud platform engineers and operations teams. Allocate responsibilities and manage daily workloads. Mentor team members and support technical development. Conduct performance reviews and skill development activities. Manage shift operations and on-call support where applicable. Coordinate with stakeholders and senior management. Drive knowledge management and process standardization. Qualifications Educational qualification: Bachelor's degree in computer science, Information Technology, or a related field. Experience: 8–12 years of experience in IT infrastructure, cloud technologies, or platform operations. 3–5 years of experience in technical leadership or team management. Mandatory/requires Skills: Strong experience managing enterprise cloud platforms. Experience in cloud migration, infrastructure automation, and operational support. Experience managing production environments and critical incidents. Good understanding of ITIL processes and service delivery management. Strong stakeholder management and communication skills. Preferred Skills: Strong knowledge of AWS, Azure, or GCP. Experience with Kubernetes, Docker, Terraform, and Ansible. Knowledge of Linux, Windows, networking, and cloud security. Experience with monitoring tools and cloud automation. Strong understanding of ITIL and IT service management. Excellent leadership, communication, and stakeholder management skills. Additional Information Cloud platform administration and architecture. Cloud service delivery and operational management. Infrastructure automation and DevOps. Incident, problem, and change management. Cloud security and governance. Financial management and FinOps. Team leadership and stakeholder management. Strategic planning and continuous improvement.