Outlet Manager

Job Description Oversee daily operations of the outlet store, ensuring smooth functioning and adherence to company policies and procedures Supervise, train, and mentor store staff to deliver exceptional customer service and achieve sales targets Monitor and analyze sales performance, inventory levels, and financial metrics to optimize store profitability Develop and implement strategies to increase sales, customer satisfaction, and brand loyalty within the outlet Manage inventory control, including stock ordering, receiving, and organization to minimize shrinkage and waste Maintain visual merchandising standards and ensure the store environment is clean, organized, and inviting Recruit, hire, and schedule staff while managing payroll and performance evaluations Ensure compliance with health, safety, and security regulations, conducting regular audits and risk assessments Handle customer inquiries and resolve complaints professionally to maintain positive customer relationships Prepare and submit regular reports on sales, inventory, staffing, and operational metrics to senior management Execute promotional campaigns and marketing initiatives to drive foot traffic and increase revenue Collaborate with cross-functional teams to implement new products, systems, and operational improvements Qualifications High school diploma or equivalent; Bachelor's degree in Business Administration, Retail Management, or related field preferred Minimum 3-5 years of retail management experience, with at least 2 years in an outlet or discount retail environment Proven track record of achieving and exceeding sales targets and financial performance goals Strong proficiency in point-of-sale (POS) systems and retail management software Excellent leadership and team management skills with the ability to motivate and develop staff Demonstrated expertise in inventory management and stock control procedures Strong analytical and problem-solving abilities with proficiency in data analysis and financial metrics Exceptional customer service skills with the ability to handle complaints and resolve issues professionally Knowledge of health, safety, and security regulations relevant to retail operations Excellent written and verbal communication skills with strong organizational abilities Additional Information Your team and working environment: Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.