Duty Manager

Job Description Who we are looking for? We are looking for people who enjoy  fun  and  laughter  at work and are excited about a  new brand  and the company's  amazing future growth  and development opportunities. Someone who loves working as  part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys  exploring new things  beyond the tried and tested and is driven by success. What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP’s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Qualifications Knowledge and Skills Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel Proficiency in using PMS Opera and other relevant software applications. Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.