Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

Job Description Operational Duties Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations Monitor room availability, rates, and inventory across all distribution channels Ensure correct application of rate codes, packages, and promotions Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams Handle complex reservations, VIP bookings, and group allocations Team Supervision Assist in training, coaching, and motivating reservation staff Monitor staff performance and ensure adherence to SOPs Prepare duty rosters and support manpower planning Act as department-in-charge in the absence of the Reservations Manager Revenue & Yield Support Support revenue optimization by upselling rooms and services Ensure compliance with pricing strategies and revenue policies Track pick-up reports, forecasts, and booking trends Assist in analyzing reservation data and preparing reports Guest Service & Quality Handle guest queries, complaints, and special requests professionally Ensure high standards of service and brand compliance Maintain guest profiles and ensure accurate data entry in the system Administrative Responsibilities Prepare daily, weekly, and monthly reservation reports Maintain records, logs, and departmental documentation Ensure compliance with audit, payment, and cancellation policies