Laundry Valet

Job Description Operation Collect guest laundry, dry-cleaning, and pressing items from guest rooms as per hotel procedures. Check laundry bags and verify guest laundry lists for accuracy. Count, sort, and classify garments according to fabric type, colour, and washing requirements. Tag and record all garments accurately to avoid loss or mix-ups. Ensure proper handling of guest garments to prevent damage, stains, or colour transfer. Coordinate with the laundry team to ensure timely processing of guest laundry. Assist in washing, drying, pressing, folding, and finishing garments as required. Operate laundry equipment safely and efficiently, following standard operating procedures. Ensure cleaned garments meet the hotel's quality standards before packing and delivery. Deliver guest laundry to rooms within the committed turnaround time. Handle express, same-day, and special laundry requests efficiently. Coordinate with Front Office for accurate posting of laundry charges. Immediately report damaged, missing, or misplaced garments to the supervisor. Maintain accurate records of guest laundry transactions and daily activities. Ensure proper use and storage of laundry chemicals and cleaning materials. Maintain cleanliness, hygiene, and organisation of the laundry work area. Follow proper procedures for handling guest complaints and special garment-care requests. Qualifications Primary school education / Graduation Basic oral proficiency in English is preferred. Previous experience in laundry, housekeeping, or garment care is an advantage. Knowledge of laundry operations, garment handling, washing, and pressing is desirable. No prior experience is required; training will be provided. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.